Effective Date: March 13, 2025
At ISEEKHELP360.com (“we,” “us,” or “our”), we are deeply committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal data when you access or use our website, applications, and related services (collectively, the “Site”).
This policy is designed to comply with international privacy standards, including the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and the Protection of Personal Information Act (POPIA).
We collect data to provide, improve, and secure our Site. The types of personal data we collect include:
Personal Identifiers: Name, email address, physical address, phone number, and account login details.
Sensitive Personal Data: If you utilise our matching services or communicate with Providers through our platform, you may voluntarily disclose health/wellness goals, psychological preferences, or other sensitive data.
Online Identifiers & Internet Activity: Public IP address, device type, browser type, interaction statistics, and geolocation data.
Payment Information: We use secure third-party payment processors (e.g., Stripe, PayPal, Payfast). We do not directly collect or store sensitive credit card data.
Directly From You: When you create an account, fill out forms, take matching quizzes, contact support, or communicate with Providers.
Automatically: Through the use of Cookies, web beacons, and similar tracking technologies when you navigate our Site.
From Third Parties: Analytics partners (e.g., Google Analytics) and integrated service providers.
We use your data for the following business and commercial purposes:
Service Delivery: To facilitate connections between Users and Providers, manage accounts, and process transactions.
Platform Improvement: To analyse user behaviour, perform research, and optimise the functionality of the Site.
Communication & Marketing: To send administrative notices, updates, and (with your consent) promotional materials.
Security & Compliance: To prevent fraud, enforce our Legal Terms, and comply with international legal obligations.
We do not sell your personal data. We may share your data in the following contexts:
Service Providers: With trusted third parties who assist us in operating our Site (e.g., cloud hosting, customer support software, payment gateways).
Providers/Professionals: When you explicitly request to connect with a Provider, we will share the necessary profile information you authorise to facilitate that connection.
Legal Requirements: If required by law, subpoena, or valid legal process, or to protect the safety and rights of ISEEKHELP360.com and its users.
Business Transfers: In the event of a merger, acquisition, or sale of assets.
We use essential, functional, performance, and advertising cookies to personalise your experience. You can manage, clear, or disable cookies through your browser settings. We honour "Global Privacy Control" (GPC) signals and "Do Not Track" (DNT) requests in accordance with applicable privacy laws.
We implement robust physical, technical, and administrative measures, including Transport Layer Security (TLS) encryption and strict access controls, to protect your personal data. While we strive for maximum security, no system is entirely foolproof, and data transmission over the internet is conducted at your own risk.
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, maintain active accounts, resolve disputes, and comply with legal obligations.
Depending on your region, you have the following rights regarding your data:
Right to Access & Portability: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request that we correct inaccurate or incomplete data.
Right to Erasure (Right to be Forgotten): You can request the deletion of your personal data, subject to certain legal exceptions.
Right to Restrict or Object: You can opt out of marketing communications and object to certain data processing activities.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise your rights: Please submit a request via email to privacy@iseekhelp360.com. We will verify your identity and respond within the timeframe mandated by applicable law (typically 30 days).
Our Site is not intended for children under the age of 18. We do not knowingly collect personal data from children under 18 without verifiable parental consent. If we become aware that we have inadvertently collected such data, we will delete it promptly.
We may update this Privacy Policy periodically to reflect changes in legal requirements or our operating practices. We will post the updated policy on this page and revise the "Effective Date."
If you have any questions, concerns, or requests related to this Privacy Policy or your data, please contact our Data Protection Officer at:
ISEEKHELP360.com
Email: help@iseekhelpinternational.com
Phone: +27 (0)76-408-9233