Effective Date: March 13, 2025
Welcome to ISEEKHELP360.com. These Terms of Service, along with our Privacy Policy, govern your access to and use of the ISEEKHELP360.com website, platform, and services (collectively, the "Site"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site.
ISEEKHELP360.com ("we," "us," or "our") provides a platform that connects individuals seeking professional help, advice, or services ("Users") with qualified service providers, counsellors, coaches, or professionals ("Providers"). We provide a platform for connection, but do not directly provide the medical, psychological, or professional advice rendered by Providers.
Eligibility: You must be at least 18 years of age to create an account. Users aged 13 to 18 may use the platform only under the supervision of a parent or legal guardian.
Accuracy of Information: You agree to provide current, accurate, and complete information when registering and using the platform.
Account Security: You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
Providers utilising ISEEKHELP360.com represent and warrant that they hold all necessary licenses, certifications, and insurances required to offer their respective services in their jurisdiction. Providers are solely responsible for the quality, accuracy, and legality of the services they offer to Users.
Where applicable, Users will be charged for services, subscriptions, or access fees as clearly presented at the time of purchase. All payments are processed through secure, third-party payment processors. You agree to provide valid payment details and authorise us (or our payment processors) to charge the designated fees.
We strive for complete satisfaction on ISEEKHELP360.com. To ensure user confidence, we offer the following guarantees:
Quality Connection Guarantee: We guarantee that all Providers on our directory have undergone our standard vetting process.
Money-Back Guarantee: If you purchase a premium subscription, direct consultation package, or platform service directly from ISEEKHELP360.com and are not completely satisfied, you may request a full refund within 14 days of the initial transaction, provided that no services have been fully rendered or consumed.
Note: For direct payments made between a User and a Provider (outside our platform’s billing system), the Provider's individual refund policies apply, and ISEEKHELP360.com cannot initiate refunds for off-platform transactions. To request a refund eligible under our guarantee, contact support@iseekhelp360.com.
While we strive to maintain a high-quality platform, ISEEKHELP360.com is provided on an "AS IS" and "AS AVAILABLE" basis. We do not warrant that the Site will be uninterrupted, error-free, or entirely secure. Medical/Psychological Disclaimer: ISEEKHELP360.com is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or qualified health provider with any questions you may have regarding a medical condition.
To the maximum extent permitted by applicable law, ISEEKHELP360.com and its affiliates, directors, or employees shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising out of your use of the Site or interactions with any Providers found through the Site.
These Terms shall be governed by and construed in accordance with the international legal frameworks applicable to your primary jurisdiction. Any disputes arising from these Terms will be handled through binding arbitration or the competent courts within the jurisdiction of our global operating headquarters, prioritising amicable mediation first.
We reserve the right to modify these Terms at any time. We will notify you of any material changes by updating the "Effective Date" and, where required, communicating the changes to registered users via email.
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